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Policies

Postage: Postage from our on-line store are free - there are no additional charges at check-out.  All orders will be sent with Australia Post.

Returns:  If, for any reason, you are unhappy with your purchase or need another size, please return the item (in the same condition you received it and with tags attached) and we will either refund you or replace with a new item.  All returns must be made within 14 days of receipt of the item.  Please contact us prior to returning the item so we can discuss how best to resolve any issues - phone 0408 005 734. Please note that shea butter products are not eligible for return unless the product has arrived in damaged condition.

Handmade Products - Global Mamas products have been handcrafted to the highest quality.  However, given their handmade nature there may be slight variations from the photo shown on the website eg. in colour or pattern - this adds to the uniqueness of your product - it has not been made by a machine.

Washing Care:  Global Mamas batik products are 100% cotton and have been pre-shrunk - they can be machine washed in cold water.

Special Requests:  If you have any special requests for your order please contact us to arrange - info@sankofa.com.au

If you have any questions regarding our policies please contact us.